Política de envío
Shipping Policy
Last updated: August 2026
At biovity, we believe receiving your order should be just as simple as placing it. Every order is carefully prepared and shipped with the goal of delivering a smooth and reliable experience from checkout to delivery.
Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Once your order has been prepared, you will receive a confirmation email with tracking information.
Please note that orders are not processed on weekends or public holidays.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| Spain | 5–10 business days |
| Portugal | 5–10 business days |
| France | 6–12 business days |
| Italy | 6–12 business days |
| Germany | 6–12 business days |
| Other European countries | 7–15 business days |
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location.
Free shipping may be available for qualifying orders. Any applicable free shipping threshold will be displayed during checkout.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number.
Please allow 24–72 hours for tracking information to become available.
Multiple Shipments
If your order contains multiple products, they may be shipped separately depending on warehouse availability.
You will not be charged additional shipping fees for split shipments.
Delivery Delays
While most orders arrive within the estimated delivery window, delays may occasionally occur due to:
- Carrier delays
- Customs inspections
- Extreme weather conditions
- Public holidays
- High seasonal demand
We appreciate your patience and understanding should these circumstances arise.
Incorrect Shipping Address
Please ensure that your shipping address is accurate before completing your purchase.
If an incorrect address is provided after an order has been shipped, we may be unable to modify the shipment. Additional shipping charges may apply if a replacement shipment is required.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact our support team as soon as possible.
We will work directly with the shipping carrier to investigate the issue and provide the most appropriate solution.
Customs & Duties
Orders shipped within the European Union are generally not subject to additional customs duties.
For shipments outside the EU, local customs duties, taxes or import fees may apply according to the destination country's regulations. These charges are the responsibility of the customer.
Need Help?
If you have any questions regarding your shipment, our support team is happy to help.
Email: support@biovity.com
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (CET)